Unifying a Global Internal Portal Across 7 Business Lines
Leading the UX/UI design for the foundational phase of a unified internal portal at ExxonMobil, establishing design language, and collaboration model for a platform serving 60,000 employees worldwide.
One organization, multiple portals, an opportunity to unify
As ExxonMobil grew, each business line had developed its own internal portal. The initiative aimed to unify them into a single platform on ServiceNow, with a modular structure accommodating the specific needs of each area at global scale.
I led the UX/UI design for the foundational phase, defining the information architecture, design framework, and collaboration model that would underpin the full rollout, coordinating across ExxonMobil, Deloitte, and ServiceNow simultaneously.
UX/UI Designer within a small core team, working alongside a researcher and a design manager across design, facilitation, technical coordination, and stakeholder communication.
- Designing wireframes and mockups aligned with corporate branding, serving as the primary design reference for Deloitte's implementation team
- Running biweekly sessions with Deloitte engineers, translating UX decisions into HTML/CSS specifications
- Mentoring Deloitte's systems team on design implementation to ensure fidelity across components
- Facilitating design review workshops with global stakeholders to surface requirements and priorities for the unified portal
- Designing and facilitating a branding workshop with 14 participants from different roles and global locations, culminating in three naming proposals presented to enterprise leadership
- Preparing executive presentations and collaborating with the change management team throughout the process
Design review session mapping requirements and feedback from stakeholders across different business lines, used to inform the information architecture of the unified portal.
Foundation set. Global scale.
The foundational phase established the UX strategy, information architecture, and design framework for a platform designed to serve 60,000 employees across all global business lines, coordinating three organizations, multiple business lines, and enterprise-level decision-making simultaneously.